Credits and AI models

ReviewAuthor runs on two separate monthly credit pools so the right model is used for the right job.

The two pools

The chat experience switches to Agnes automatically when you attach an image or ask something that needs fresh, search-style context. Both balances are shown in the chat header and in the AI assistant widget.

Monthly credits by plan

Credits renew each month. When a pool runs low, the app shows an upgrade path on the Subscription page.

How credits are spent

Agentic AI: the Agent Command Center

The Agentic page runs agents over your reviews. Every agent shows a pipeline view and an execution log, and every action is recorded and held for your approval.

Agents require the Growth or Business plan.

Auto-reply agent

Reads up to five pending reviews per run, analyses sentiment, and drafts a brand-tone reply for each. Replies are saved as drafts and are never posted publicly without you.

Triage and damage control

Scans for unanswered 1- and 2-star reviews, scores urgency (including risk keywords), and recommends a response so you can act early.

Weekly insight email

A scheduled agent summarises your week (trends, sentiment shift, and one concrete suggestion) and emails it to you.

Guardrails

Chrome extension: reply directly on platforms

The ReviewAuthor Chrome extension (v2.0.0) adds an "AI Reply" button to reviews on Google Maps, Yelp, Facebook, TripAdvisor, and Trustpilot, so you can generate a draft without leaving the review platform. The download on this site is the latest build.

Supported platforms

How to install (developer mode)

Using it

Mobile experience (PWA)

ReviewAuthor is built as a Progressive Web App (PWA), so you can add it to your phone's home screen without installing a separate app from an app store.

How to install on mobile

AI personas

ReviewAuthor does not only generate generic replies. You can choose from several personas to match your business voice:

Pick a persona per reply in the Chrome extension reply modal, or pass the tone field to the Developer API. The in-app reply dialog does not offer a persona picker yet. Settings → AI lets you save a preferred tone on your device, but it is not applied to drafts automatically.

Developer API

Generate a reply from your own CRM, website, or automation. Available on the Business plan.

Get an API key

Create a key in Settings → Integrations → API access. Keys look like arai_live_... and are shown once; revoking a key invalidates it immediately.

Endpoint: POST /api/v1/generate-reply

Auth: Authorization: Bearer arai_live_...

Cost: 1 AI credit per successful reply, deducted from the key owner's account. If generation fails the credit is refunded.

Request body:

{
  "reviewText": "The food was amazing but the service was slow.",
  "rating": 4,
  "authorName": "Sarah",
  "businessName": "The Stove Club",
  "tone": "friendly"
}

Response (200):

{
  "success": true,
  "reply": "Thank you for your feedback. We're glad you enjoyed the food...",
  "sentiment": "positive",
  "creditsUsed": 1,
  "creditsRemaining": 4999
}

Errors: 401 invalid or revoked key, 403 plan without API access, 400 invalid input (with details), 402 not enough credits, 429 rate limited (retryAfter seconds), 502 generation failed (credit refunded).

Example:

curl -X POST https://app.reviewauthor.com/api/v1/generate-reply   -H "Authorization: Bearer arai_live_..."   -H "Content-Type: application/json"   -d '{"reviewText":"Great service, quick turnaround.","rating":5,"tone":"friendly"}'