Refund policy

AutoReview AI is a subscription-based software service (SaaS). This Refund Policy explains when you are eligible for a refund on payments made for our subscription plans and credits. Payments are processed securely by our authorized payment provider (LemonSqueezy), which acts as the Merchant of Record for your purchase.

We offer a 14-day money-back guarantee on your first purchase of any paid subscription plan. If you are not satisfied with the service, you may request a full refund within 14 days of your initial payment, provided the request meets the conditions in this policy.

You are eligible for a refund when:

• The refund is requested within 14 days of your first paid charge.
• You were charged in error or charged twice for the same billing period.
• A documented technical fault on our side prevented you from using the core service and we were unable to resolve it.

Refunds are generally not provided when:

• More than 14 days have passed since the charge.
• A subscription renewal was not cancelled before the renewal date (see Cancellations below).
• AI credits included in a plan have already been substantially consumed.
• The account was suspended or terminated for violating our Terms of Service.

You can cancel your subscription at any time from your account settings. When you cancel, you keep access until the end of your current paid billing period, and you will not be charged again.

To avoid being charged for the next period, please cancel before your renewal date. Charges for a period that has already started are generally non-refundable except as described above.

To request a refund, email us with your account email and the date of the charge. We aim to respond within 3 business days.

Approved refunds are issued to your original payment method through LemonSqueezy. It may take 5–10 business days for the amount to appear, depending on your bank or card provider.

For refund requests or billing questions, please contact:

• Email: support@autoreview-ai.com
• Billing: billing@autoreview-ai.com